best noise cancelling headset for call center

If you’re looking for the best noise cancelling headset for your call center, you’ve come to the right place. In this blog post, we will discuss some of the best headsets on the market that are perfect for canceling out background noise. We’ll also talk about some of the features that you should look for when shopping for a noise-canceling headset. So whether you’re looking for a new headset for your call center or just want to learn more about noise cancellation technology, read on!

1. Cisco Headset 561, Wireless Single On-Ear DECT Headset

Brand Cisco
Color Charcoal
Connectivity Technology Wireless
Model Name Headset 560 Series
Form Factor On Ear

Key Features:

  • ENHANCED MOBILITY WIRELESS & SECURITY: The Headset 561 (single ear cup) DECT technology provides users the freedom to roam up to 300 ft from the multi-source base (connected up to 3 devices) with secure crystal-clear audio and up to 9 hours of talk time
  • PREMIUM AUDIO, NOISE ISOLATION & CONTROL: Our comfortable, all-day wear design creates a full and rich sound that makes collaboration easier and music more enjoyable. On-ear controls allow access to key call control capabilities, mute/unmute, and volume
  • COMPATIBILITY: Cisco DECT headsets are optimized for Cisco Jabber/Webex devices/computers with USB-A ports. Also, compatible with Cisco IP Phones with USB-A, Bluetooth and/or RJ-9/AUX ports including 6851/6871/6900/7800/8800 models
  • INTEGRATED SERVICEABILITY: Easier to deploy, manage, and service when using Cisco headsets with Cisco Unified Communications Manager, Cisco Webex Control Hub, and Cisco devices
  • PEACE OF MIND: 1-year limited liability warranty

2. BlueParrott M300-XT Noise Cancelling Hands-free Mono Bluetooth Headset

Brand BlueParrott
Color Black
Connectivity Technology Wireless
Model Name M300-XT
Form Factor In Ear

Key Features:

  • iNDUSTRY-LEADING NOISE CANCELLATION – With industry-leading noise cancellation and superior sound quality, the BlueParrott M300-XT pro headset blocks out 80% of noise with 2 microphone technology, so you can hear and be heard clearly no matter what.
  • LONG BATTERY LIFE – This hands-free Bluetooth headset offers up to 14 hours of talk time on a single charge. Plus, with a wireless range of 300ft/100m and Bluetooth 5.1 advanced technology, you’ll have the superior connectivity needed to get the job done.
  • ULTRA-SMALL DESIGN – Ultra-small and ultra-lightweight, you can comfortably wear this BlueParrott headset all day long without it getting in the way of productivity. Use with a Bluetooth enabled smartphone/tablet device. Not intended for laptop/PC.
  • PREMIUM DURABILITY – Featuring IP-54 rated protection against dust and water, this single ear headset is durable enough to keep up, no matter where your day takes you. It’s ideal for professional drivers, field services, retail, warehouse workers & more.
  • EASY CUSTOMIZATION – The BlueParrott App provides easy firmware upgrades and feature selection with no need for a computer. Plus, the customizable BlueParrott button enables fast access to your favorite features like mute, speed dial, push to talk & more.

3. Jabra Engage 65 Noise-Cancelling Microphone, Call Center Headset

Brand Jabra
Color Mono
Connectivity Technology Wireless
Model Name Engage 65 Mono
Form Factor On Ear

Key Features:

  • INDUSTRY LEADING PERFORMANCE – Enjoy superior DECT wireless connectivity with the Jabra Engage 65 Wireless Headset. With a range of up to 150 meters/490 feet, you can work away from your desk and still maintain quality sound and service.
  • INCREASE AGENT FOCUS – Overcome interruptions with an integrated busylight that acts as a do-not-disturb sign for colleagues. Plus, this work headset offers an advanced noise cancelling microphone for crystal clear calls and improved focus.
  • ALL-DAY BATTERY – Get up to 13 hours of talk time with this Jabra headset. When you do need to charge, the fast charge feature powers your call center headset to 40% in just 30 minutes and 100% in 90 minutes.
  • ENHANCED HEARING PROTECTION – Jabra Engage pro headset features high levels of hearing protection, which is key for heavy users. With more innovations to safeguard intensive use, you can comfortably use this office headset all day.
  • PREMIUM USABILITY – Easily answer/end calls, mute and adjust volume using the intuitive controls on the mono headset. Connect up to 2 devices at once to increase availability for customer calls. Meets Skype for Business Open Office requirements.

4. Jabra 2400, Call Center Headset for Softphone with Noise Cancelling Microphone

Brand Jabra
Color Black
Connectivity Technology Wired
Model Name 2400 II USB DUO CC
Form Factor On Ear

Key Features:

  • World class sound, with breath-resistant microphone, ultra noise cancellation that eliminates background noise, and HD voice and HiFi sound deliver superior sounding calls and music
  • Best-in-class, durable build, with reinforced cord and larger ear cushions for passive noise protection
  • Programmable buttons enable applications such as Push-to-Talk
  • 40% lighter than competitors, soft pouch leatherette ear cushions, headphone padding and 360-degree flexible spin boom arm for ultimate comfort
  • Optimized for use with all leading UC platforms

5. Rand McNally ClearDryve 210 Premium 2-in-1 Wireless Headset for Calls center

Brand Rand McNally
Ear Placement On Ear
Color Black
Connectivity Technology Wireless, Wired
Model Name ClearDryve

Key Features:

  • Premium convertible headset with noise-cancelling technology
  • Featuring high-end, matte black hardware
  • Exceptional audio with convenient wireless capabilities
  • Seamlessly transition from a wireless mono headset to a pair of headphones
  • Complete transformation in seconds

6. Polycom Phone Headset Compatible Noise Canceling Call Center Headset

Brand OvisLink
Ear Placement On Ear
Color Black
Connectivity Technology Wired

Key Features:

  • High-quality Corded Noise Canceling Call Center Headset Compatible with following Polycom phone models: Media Business Phone VVX101, VVX201, VVX300/310, VVX400/410, VVX500, VVX 600, SoundPoint IP 335, 450, 550, 650, 670, Microsoft Lync CX200, CX600
  • Comes with RJ9 Quick Disconnect cord, direct connect to Polycom phone’s RJ9 headset jack | Built-in Acoustic Shock Protection, to prevent electric overload, RF-Shield | Built-in Acoustic Shock Protection, to prevent electric overload, RF-Shield
  • Noise-Canceling microphone | Flexible, Rotatable microphone boom, user may place the speaker on left or right ear anytime | Soft, leatherette ear cushion for all-day comfort | Click-Stop adjustable headband and boom. | Durable, 2-Year Manufacture Warranty Included!
  • This is a monaural headset for Polycom phones. If need binaural headset for same Polycom phone models, choose OvisLink headset model OVHS084-PSR ASIN # B00K25FSL4
  • If you have Polycom Phone SoundPoint 321, 331, 331c, Pro SE-220, SE-225, choose OvisLink Headset model OVHS072-PS2, ASIN # B00K25LX40

7. Cisco Headset 562, Wireless Dual On-Ear DECT Headset

Brand Cisco
Color Charcoal
Connectivity Technology Wireless
Model Name Headset 560 Series
Form Factor On Ear

Key Features:

  • ENHANCED MOBILITY WIRELESS & SECURITY: The Headset 562 (dual ear cups) DECT technology provides users the freedom to roam up to 300 ft from the multi-source base (connects up to 3 devices) with secure crystal-clear audio and up to 9 hours of talk time
  • PREMIUM AUDIO, NOISE ISOLATION & CONTROL: Our comfortable, all-day wear design creates a full and rich sound that makes collaboration easier and music more enjoyable. On-ear controls allow access to key call control capabilities, mute/unmute, and volume
  • COMPATIBILITY: Cisco DECT headsets are optimized for Cisco Jabber/Webex devices/computers with USB-A ports. Also, compatible with Cisco IP Phones with USB-A, Bluetooth and/or RJ-9/AUX ports including 6851/6871/6900/7800/8800 models
  • INTEGRATED SERVICEABILITY: Easier to deploy, manage, and service when using Cisco headsets with Cisco Unified Communications Manager, Cisco Webex Control Hub, and Cisco devices
  • PEACE OF MIND: 1-year limited liability warranty

8. Poly – Voyager Focus 2 UC USB-A Headset

Brand Poly (Plantronics + Polycom)
Color Black
Connectivity Technology Wireless
Series Voyager Focus 2 UC USB-A
Form Factor On Ear

Key Features:

  • Audio performance: Adjust the noise canceling level for your personal preference with three options of Advanced Digital Hybrid active noise canceling (ANC)—high, low and off.
  • Poly Acoustic Fence technology: Advanced multi-microphone noise canceling so callers hear you and not your surroundings.
  • Smart technology: Dynamic Mute Alert tells you if you speak while muted.
  • All-Day Wearing: Lightweight headband with sling and plush ear cushions for all-day comfort. Up to 19 hours of talk time.
  • Multiple device connections: Connect to a computer with the included BT700 USB-A adapter and to a mobile via Bluetooth v5.1.

9. Sennheiser Consumer Audio SC 60 USB ML (504547) – Double-Sided Business Headset 

Brand EPOS
Ear Placement On Ear
Color Black
Connectivity Technology Wired
Model Name Sennheiser SC 60 USB ML

Key Features:

  • Designed with Skype in Mind: For professionals using Skype for Business, who require a consistently excellent hands-free communication solution
  • HD Sound: Powered by a neodymium speaker for legendary Sennheiser HD sound to ensure a clearer and more natural voice & audio experience
  • Noise Cancelling Technology: Filters out all unwanted background noise for crystal-clear conversations on calls
  • Bendable Boom Arm: Flexible arm ensures that your microphone stays in the perfect position and cannot be twisted out of place
  • Comfort and Durability: Large, comfortable ear pads and solid construction create the perfect light weight headset solution
  • USB Plug and Play: The USB Connector makes for a smoother deployment by ensuring that you can enjoy voice clarity, quality sound and comfort right from the start
  • Peace of Mind: With a 2 year warranty on all headsets (including batteries), you never have to worry about the quality of your USB Business headset.

10. AKG Pro Audio K240 STUDIO Over-Ear, Semi-Open, Professional Studio Headphones

Brand AKG
Ear Placement Over Ear
Color Gold
Connectivity Technology Wireless, Wired
Model Name K240 STUDIO

Key Features:

  • Professional studio headphones
  • Semi-open
  • 3 m replaceable cable
  • Audio Interface type: Stereo plug – 3.5mm (1/8-inch) with 6.3 mm (1/4”) screw-on adapter

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